Policies

CANCELLATION POLICY

We respectfully request that all date changes or cancellations be made 24 hours before your scheduled appointment. Last-minute cancellations are costly to the salon and our staff. Therefore, failure to cancel with a minimum 24-hour notice will result in a credit card charge of $45 for each appointment.

NEW GUESTS ARRIVAL

We request that new guest arrive (10) ten minutes prior to their scheduled appointment to complete necessary paperwork, and get to know the facilities.

We recommend that you reserve your next appointment prior to leaving the salon. This will ensure that you get the appointment time that works best for your schedule.

ARRIVING LATE

Busy schedules often force you to arrive late. We promise to make our best effort to fit your service into the schedule. If you are more than ten (10) minutes late, we may have to modify your service or have another available Hair Designer complete your service.

REDO’S FOR HAIR SERVICES

Requests must be made within 24 hours from date of service. Redo’s will be performed by the same stylist or one at the same level.